TERMS AND CONDITIONS

Last Updated: 2025-06-15

1. ACCEPTANCE OF TERMS

By accessing or using Scribbly (scribbly.se) ("we," "us," or "our"), operated by MFW Systems AB (Org. Nr. 5594228123), and its related services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you may not use the Service.

2. DESCRIPTION OF THE SERVICE

Scribbly's Service allows you ("you" or "your") to upload audio, video, or other file formats to be transcribed by us. We reserve the right to modify or discontinue any part of the Service at any time without prior notice.

3. ELIGIBILITY

You must be at least 18 years old to use our Service. By using it, you represent that you have the legal right and capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you warrant that you have the authority to bind that organization to these Terms.

4. USER ACCOUNTS

You may be required to create an account to access certain features. Please provide accurate and up-to-date information. You are responsible for safeguarding your account credentials and any activities that take place under your account.

5. USER CONTENT

You retain ownership of all content you upload to the Service ("User Content"). By uploading your User Content, you grant us a worldwide, royalty-free, non-exclusive license to process and use your User Content solely for providing and improving the Service. You are solely responsible for your User Content and must ensure it does not violate any rights of a third party or any applicable laws.

6. PAYMENTS AND FEES

Certain features or services may be subject to fees. All fees will be clearly stated on our website or within the Service. By making a payment, you authorize us or our payment provider (including Paddle) to charge your chosen payment method. Payment processing is handled securely through our third-party payment processors.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

7. REFUND POLICY

We offer a 14-day refund policy for paid services. If you are not satisfied with your purchase, you may request a refund within 14 days of your purchase date. Refunds will be processed through the same payment method used for the original transaction. To request a refund, please contact us at contact@scribbly.se with your order details. Refunds may take 5-10 business days to appear in your account depending on your payment provider.

7A. PRODUCT TRANSPARENCY AND ORDER CORRECTIONS

Before completing any purchase, we will clearly display the products or services you are purchasing, including pricing, subscription terms (if applicable), and any recurring charges. We provide reasonable opportunities for you to review and correct any errors in your order before finalizing your purchase. Product descriptions clearly outline the capabilities and limitations of our transcription services to ensure transparency.

7B. PAYMENT SECURITY

For your security and PCI DSS compliance, we never collect, store, or have access to your payment card details. All payment processing is handled securely by our payment processor Paddle.com, ensuring your financial information remains protected.

7C. SERVICE FULFILLMENT

Upon successful payment completion, we ensure uninterrupted access to and activation of the purchased services. You will receive immediate access to paid features and services without delay once your payment has been processed by Paddle.com.

8. ACCEPTABLE USE

You agree not to use the Service for any unlawful or prohibited purpose. You shall not upload any content that is harmful, defamatory, obscene, or infringes upon any intellectual property or other rights. We may suspend or terminate your access to the Service if we believe you have violated these Terms or any applicable laws.

9. INTELLECTUAL PROPERTY

Except for User Content, all materials on scribbly.se—including text, graphics, logos, and software—are owned or licensed by Scribbly and protected by law. You may not reproduce, distribute, or commercially exploit any part of our Service without our prior written permission.

10. DISCLAIMER OF WARRANTIES

The Service is provided "as is" and "as available." We make no guarantees regarding the accuracy or reliability of the transcriptions or any other aspect of the Service. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages (including lost profits or data) arising out of your use or inability to use the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid for the applicable Service in the 12 months preceding the event giving rise to the claim.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Scribbly and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of or related to your use of the Service, your User Content, or your violation of these Terms.

13. MODIFICATIONS AND TERMINATION

We may revise these Terms at any time. If we make significant changes, we will update the "Last Updated" date and may provide additional notice. Your continued use of the Service after such changes become effective signifies your acceptance of the revised Terms. We reserve the right to discontinue or suspend the Service, or terminate your access, at any time for any reason.

14. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Sweden. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Sweden.

15. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Scribbly regarding your use of the Service, superseding all prior or contemporaneous understandings.

16. CONTACT US

If you have any questions about these Terms or the Service, please email: contact@scribbly.se

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE OF THE SERVICE.